Best practices guarantee mediocrity
Are you following someone else’s best practices?
That makes you average at best.
The problem with following best practices is that following puts you squarely in the crowd along with everyone else. Just like everyone is going to the ball game. How can your organization be a stand out in the sea of organizations following best practices?
Come up with your own best practice. Break new ground and do things better than everyone else.
Better practices.
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About The Author
Ross "Darth" Rader
Ross has been in the customer service business for more than 20 years. He currently runs the customer experience operations for Tucows, which operates Ting, Hover and OpenSRS - three leading Internet service businesses and each leaders in their respective markets. Ross regularly speaks at industry events and when he's not figuring out how to improve his net promoter scores can be found being a husband, father and cyclist.